Returns & Exchanges

Buying clothing you cannot try on first is an act of trust. If a piece is not right for you, we make the exchange or return straightforward. Please read the window and conditions below before you start.

The window

You have seven days from the date of delivery to request a return or exchange. Requests raised after this window cannot be accepted, as the piece re-enters our small inventory.

Conditions

• The garment must be unworn, unwashed and undamaged, with all original tags attached.
• It should carry no signs of wear, perfume, deodorant, stains or alteration.
• Please keep the original packaging so the piece travels back safely.
• For your protection, we ask for a clear, continuous unboxing video in case of a damaged, incorrect or missing item.

What we cannot accept

• Pieces marked final sale or bought during clearance.
• Innerwear and any items noted as non-returnable on the product page.
• Made-to-order pieces cut specifically for you.

How it works

• Write to care@genesisbypreethy.com or message us on WhatsApp with your order ID and the reason for the return or exchange.
• Once approved, we arrange a reverse pickup where our courier partners operate, or share a return address if pickup is unavailable at your pin code.
• After the piece reaches us and passes a quick quality check, we confirm your exchange dispatch or begin your refund.

Exchanges

Exchanges are subject to stock in your preferred size or colour. If your choice is unavailable, we will offer the closest alternative or process a refund instead. The first size exchange on an order is free; a nominal reverse-shipping fee may apply thereafter.

Refund timelines

Approved refunds are issued to your original payment method within five to seven working days of the returned piece passing inspection. Please see our Refund & Cancellation policy for the full detail.